Shipping
Orders are generally shipped via USPS, FedEx, or UPS packages. Larger packages are shipped through Saia Trucking. Unless other arrangements are made, where shipping is not included, you will receive an invoice with the estimated shipping amount. Note that actual costs may vary. Upon completion, you will receive a final shipping invoice with the exact shipping amount. All orders are carefully packaged before they leave our facility. Loss or mishandling of boxes by the carrier is the carrier's responsibility. All claims for damaged or lost goods should be reported to the carrier. All shipments are insured. If your items are damaged, please file a claim with the shipping outlet being used. We are not responsible for any Duties or Taxes. We charge Shipping to you, not the taxes or Duties of your Country or state. If you refuse your order's duties and taxes, the package will be abandoned in your country. You will not receive a refund for the order.
- If your item arrives damaged, do not accept delivery without noting it first. If your package is dropped off, notify us as soon as possible. We will need a picture confirmation of the damage
- DO NOT install damaged products. Once the product is installed, we can no longer help with shipping damages.
There are two possible solutions;
- If the item is destroyed beyond usable condition, we can provide a label to return it for rebuilding or repair.
- If the item has minor damage or you wish to repair it yourself, we are happy to assist you in the claims process. Once this option is selected, however, we cannot accept your product as a return.
Please email us below with your order number, pictures, and a detailed description. We will respond within 36 hours.
RISK OF LOSS
All items purchased from Orange Boxx Fabrication are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items passes to you upon our delivery to the carrier.
Shipping time
Shipping time: When paying for faster shipping, you pay for shipping time only. This does not change lead times. (Processing) See below for lead times.
Lead Times on all orders.
Due to spatial constraints within our warehouse, most racks are stored in their raw metallic form. Additionally, they require a minimum of ten business days for the powder coating process.
If you chose a color other than black, please allow approximately 20 business days for the powder coating to be completed and shipped to you. If you decide to change the color after placing your order, the countdown timer resets, giving you a fresh start. Our order forms are designed to help you specify exactly what you want, making it easy to avoid mistakes. If you believe you selected the wrong color, just email us, and we'll gladly update your order to match your preferences.
We are closed during all holidays. This means that if you place an order during a holiday, or if a holiday falls within the waiting period for your parts to be powder-coated, that holiday will not be counted as a day of waiting for your parts to ship. We are humans, just like everyone else, and we enjoy our days off from work.
Custom Orders: All custom orders must be approved by the customer. Production for your custom order begins once you approve the order drawings. After your custom order is completed, our CAD team will contact you within 72 hours during regular business hours (excluding holidays).
We joyfully celebrate all USA holidays! Our holiday schedule begins on October 31 and goes through February 15th. During this festive period, please note that all orders might take a bit longer than usual. We appreciate your patience and understanding as we enjoy this special time.
All rear door or outside fold-downs take 14 weeks to process.
Please get in touch with us for International rates.
Inspection Policy
Customers have 15 days from the date of receipt to inspect the contents. If any parts are found to be incorrect, please notify us within this 15-day period. We will issue a Return Merchandise Authorization (RMA) for the return of the incorrect part.
Please note that the incorrect part must be returned for us to send the correct part. After the 15-day window closes, it becomes the customer’s responsibility to arrange the return of the parts needed for the correct item to be shipped.
We understand that mistakes can happen and appreciate your understanding in this matter.
Orange Boxx Fabrication disclaimer
Driving off-road is a dangerous activity. Some modifications will affect the way your truck handles on the road. Orange Boxx Fabrication products are for off-road use only and have not been approved by the DOT. Any on-road use of Orange Boxx Fabrication products is the purchaser's and/or user's responsibility. Modifications of your vehicle can create dangerous conditions that could cause serious bodily injury or death. Orange Boxx Fabrication assumes no liability for said products, and the buyer and/or users of said products expressly assume all risks associated with any such modifications and or use.
Reproducing or copying terms
By agreeing to the terms and conditions, you also agree not to reproduce or copy any part or product made by OBDF. LLC DBA Orange Boxx Fab or Orange Boxx Fabrication. Doing so can be publishable by a court of law.
Purchase Currency
US Dollar. List how much the dollar compares to your currency if you need currency. You can look it up on the web.
Payment Options
We accept all major credit cards. All of our sales are processed through PayPal. You do not need an account with PayPal to use our system, which is totally secure. We do not take in-person or over-the-phone orders.
Contact information
sales@orangboxxfab.com
Call us: +1-336-804-0571
