Thanks for shopping at Orange Boxx Fabrication! If you are not entirely satisfied with your purchase, we're here to help.
Returns:
You have 15 calendar days to return an item from the date you received it.
Your item must be unused and in the same condition that you received it to be eligible for a return.
All returns will be charged a 30% restocking fee, and return shipping is the customer's responsibility.
Any unpainted items painted by the end user cannot be returned after painting.
Items that are made to order, such as bumpers, Custom-Colored items, or custom orders, are NOT eligible for return.
Your item must be in the original packaging.
Your item needs to have a receipt or proof of purchase.
Refunds
Once we receive your item, it will be inspected. If your return is approved, we will initiate a refund using your original method of payment minus the restocking fee and any shipping costs.
The time frame for credit processing varies by your individual card issuer's policies.
Shipping
You will be responsible for your own shipping costs to return your item. The original shipping costs are nonrefundable.
WARRANTY
Orange Fabrication does not accept returns unless an item is defective.
Our warranty Covers
There are buttons on all Fold-down products. For instructions on how to proceed, please refer to our FAQ section under the Warranty questions.
Para-Cord. We warranty all of our paracord if it were to unravel or if the length was not correct for the part it was sent out on.
Foot Pedal - If the foot pedal fails. Failure is defined as pressure applied under regular use, such as the weight of the person driving the vehicle.
Powder Coating: We cover one year after the purchase of the powder coating on our products. The customer will be responsible for the shipping costs for all claims filed after 90 days of purchase. This only covers manufacturing defects and does not cover damages due to improper use, misuse of product, or defects due to cleaning, disassembling, modifying, or shipping. We also do not cover problems from normal wear and tear, abuse, fire, or acts of God. Don't hesitate to get in touch with customer service for issues with powder.
Our Warranty Does NOT Cover
Defects caused by shipping will need to be processed differently. Please refer to our FAQ section for instructions on how to proceed.
Para-cord Breaking. We use all high-quality 550 US-made paracord. Each part has a weight limit on what it can handle. Please abide by the weight limit per each part. Going above that limit can result in paracord breaking or injury to your person.
Para Cord Shackles are not covered under any warranty.
Foot Pedal—Fitment: All foot pedals are made from the same jig. We do not warrant the fitment as it depends on the quality of your vehicle. Crash and wrecks can alter the alignment of the stock studs in your truck, thus making our part not fit correctly. Our part is made to fit in an unmodified and undamaged vehicle. If you have a problem with fitting, please reach out to customer service.
Powder Coating—We do not warranty powder coating on any products placed on the outside of your vehicle, such as Bumpers, roof racks, rock sliders, etc.
Defective -Warranty
If an item is defective, an RMA (Return Authorization Agreement) must be granted prior to return. Any product that has been altered or deemed defective due to installation error will not be authorized for return.
To report any problems or issues, send us an email to
in the subject line, place your order number
Orange Boxx Fabrication Company Motto
Do not expect anything original from an ECHO. We do not imitate we innovate.
